FAQ

1. What is Neuroband® Technology?

Neurobands® are panels of variable elasticity that are mapped to the body to mirror the contractive properties of muscles. They create controlled resistance on your body to activate muscles firing and to keep them moving, correcting body alignment. Through this elasticity, we are able to target specific anatomic zones, creating functional pull and neuromuscular stimulation.

Based on in-depth scientific research into human physiology and biomechanics, Neuroband® technology is the first of its kind to work with your body to prevent injury and maximize performance.

2. Why can’t I purchase the SpinalQ® online?

Because we want to save you money! The SpinalQ® is covered by most health insurances and our sales representative can determine if you qualify for a lower price. If you do not have medical insurance that covers the SpinalQ®, please consult with one of our representatives by phone at 866-987-5433 or by email at customercare@alignmed.com.

3. How should my product fit?

Experience superior comfort and posture correcting support with Alignmed. Our form-fitting designs are crafted to provide optimal comfort and support. You'll feel snug, secure, and upright, promoting proper posture. If you're new to form-fitting garments, gradually increase wear time to allow your body to adjust and strengthen its muscles. As your body retrains, you will be able to increase the time of wear. Some users use it all day long, while others use it a few hours a day. Many users experience great results sleeping in the products too!

Maximize Benefits: For maximum posture support, ensure the product is pulled down as far as possible.

4. How do I determine sizing? Is there a size chart?

Please refer to the size chart provided for each of our product in the online store. Size is determined by height, weight, chest measurement or bra size. If you are unsure of your size, please consult with one of our representatives by phone at 866-987-5433 or email at customercare@alignmed.com.

5. What should I expect while wearing my Alignmed® product?

Wearing an Alignmed® product is an interactive experience. Our technology works with your body the second you put it on. Immediately and over time you will experience:

A gentle pull on your shoulders and resistance across your back
Muscle activation
Pain relief
Slight muscle fatigue and retraining due to increased muscle activity
Correct body alignment and improved posture
Improved performance
Faster recovery rate
Increased mobility

6. How long should I wear my Alignmed® product?

The duration you wear your product depends on your own body and goals. We recommend wearing the products until you get the relief or results you are seeking. This can be 2-4 hours a day or a full 12-hour period, depending on your personal tolerance level. As a general rule, wear the product to your own comfort level.

7. My muscles feel sore after wearing my Alignmed® product. Is this normal?

Yes, this is normal. You may feel some muscle fatigue because of increased muscle activity since you are activating muscles that you are not usually using. It's the same as hitting a new muscle group during exercise. By activating muscles, you are generating heat, which may also result in a slight increase in body temperature.

8. How do I care for my Alignmed® product?

Here are some tips to get the longest life out of your garments:

Machine wash in cold water and hang dry. This will help preserve the life of the Neuroband® technology inside your garment.
Avoid washing with anything abrasive such as other garments with velcro or zippers.

9. How do I return or exchange my Alignmed® product?

If for any reason you want to return or exchange your order, click HERE to start a return or exchange. Our products may be returned or exchanged within 30 days of purchase and must be in like-new condition. If your merchandise is eligible to be returned, a refund will be processed once the item is received and you will be notified via email. Items marked final sale, clearance, or customized orders may not be returned or exchanged for any reason.

10. What is the warranty policy?

At Alignmed® we expect our products to be free of manufacturing defects. However, if you believe you have received defective merchandise, you must contact customer care within 60 days of your purchase. Return the item to us for evaluation and we will repair it if possible or replace all valid items. Normal wear and tear, modifications or alterations made by the customer, negligence, damage and use for a purpose other than for which it was designed are not covered by the Alignmed® warranty.

11. What are my payment options?

To make the buying experience easy with Alignmed, we accept Visa, MasterCard, American Express, Discover, PayPal and gift cards through internet and telesales. We also accept pre-paid Visa and Master credit cards. We cannot split payments between credit cards. Please note orders are subject to review.